Is a virtual consultation appropriate?

Future virtual consultations are being designed for focused guidance, records review, care navigation, and discussion of appropriate next steps. They are not intended for emergencies or concerns that clearly require immediate in-person care.

May Be Appropriate For

Patients seeking clarity and next-step guidance.

Persistent jaw pain, facial pain, or TMJ-related symptoms

Headache-related orofacial pain concerns

Bruxism, clenching, jaw overuse, or oral parafunction questions

Oral appliance comfort, function, or care-navigation concerns

Sleep-related breathing concerns involving oral appliance therapy

Review of prior records, imaging reports, or treatment history

Patients seeking guidance on what type of care may be appropriate next

Not Appropriate For

Urgent, emergency, or clearly in-person concerns.

Medical, dental, or psychiatric emergencies

Severe or rapidly worsening symptoms

Difficulty breathing, chest pain, sudden neurologic changes, or uncontrolled bleeding

Facial swelling, fever, spreading infection, or acute dental abscess concerns

Requests for definitive treatment that requires an in-person examination

Situations requiring immediate imaging, procedure, appliance fabrication, or urgent prescription management

Before Scheduling

Eligibility depends on location, consent, and clinical fit.

When the virtual consultation workflow launches, patients should review the eligibility requirements, virtual consultation terms, privacy information, and financial policies before scheduling.

Patient must be physically located in a state where Dr. Cheung is actively licensed at the time of the visit

Patient should understand that virtual care may require in-person follow-up

Patient should be prepared to provide accurate health, dental, medication, and symptom information through a secure workflow when available

Fees, visit length, and additional-time policies should be reviewed before scheduling

A doctor-patient relationship is not established until the required clinical workflow, consent, and acceptance into care are completed

Safety First

Virtual consultations have limits.

If symptoms are urgent, severe, rapidly worsening, or concerning for a medical or dental emergency, patients should seek immediate in-person emergency care rather than waiting for a virtual consultation.

Back to Virtual Consultations Review Terms